Service Coordinators (7on/7off)
$150,000–$150,000 year
On-siteFort McMurray, Alberta, Canada
Job Summary
Coordinate service activities, schedule and dispatch technicians, and manage documentation for field operations. Provide exceptional customer service to clients and technicians regarding products, services, and service requests. Maintain accurate data entry across work orders, customer records, and internal systems while processing billing and invoicing. Assist with purchase orders, parts ordering, warehouse transfers, and quote preparation. Manage calendars for service appointments and support the implementation of new service software. Perform administrative duties including data entry, scanning, filing, and document management to ensure timely, efficient service delivery.
Required Qualifications
- Minimum of 2 years' experience in service administration, scheduling, dispatch, customer service, or a similar coordination role
- Strong administrative coordination and data entry experience
- Highly organized with exceptional attention to detail and the ability to manage competing priorities
- Comfortable working with multiple systems and technology platforms
- Excellent communication and interpersonal skills with a professional customer service approach
- Ability to thrive in a fast-paced environment and effectively manage urgent service requests
- Positive attitude, strong teamwork skills, and a willingness to learn and grow
- Full-time permanent employment with a 7 days on / 7 days off schedule
Desired Qualifications
- Experience scheduling technicians or coordinating field service work is considered an asset
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