Service Coordinator
$47,310–$66,465 year
HybridMiramar, Florida, United States
Job Summary
Coordinate service resources and dispatch team members to project sites, scheduling personnel, materials, and subcontractors based on skill sets and availability. Communicate with field technicians and project managers to assign jobs, manage technician controls, and interact with the parts department as necessary. Maintain customer satisfaction by investigating concerns, routing issues to staff, and responding to special requests while generating work orders and project reports. Investigate and resolve operational concerns to ensure work completion within financial standards. Monday through Thursday onsite work with flexible Friday location options.
Required Qualifications
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone
- Must be organized with the ability to multi-task and prioritize daily interruptions
- Strong attention to detail and enjoy working in fast paced environment
- Knowledge of Word, Excel, Outlook, and Windows
- Flexibility to work overtime/weekends, as required
- Must pass additional drug screening
Desired Qualifications
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
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