Service Coordinator
$65,000–$65,000 year
On-siteJessup, Maryland, United States
Job Summary
Manage customer accounts by recording information in Navision, processing adjustments, and handling accounts receivable and payable functions to maintain fiscal wellness. Resolve service department issues by assessing complaints, determining causes, selecting solutions, expediting corrections, and following up for resolution. Develop daily and weekly field schedules while managing off-hours on-call rotations. Broaden the bidding pool by developing business relationships, attending trade events, and recommending products based on customer needs analysis. Interface with the Service Manager, Service Director, Service Superintendent, and field crews to communicate and respond to customer needs. Maintain financial accounts and perform other related duties as assigned.
Required Qualifications
- High School Diploma or equivalent
- Minimum of three (3) years of service department, commercial roofing, and/or customer service experience
- Critical skills include planning & organizing; problem identification/resolution, attention to detail, multi-tasking, follow-through, priority setting, and accomplishing tasks in a timely manner
- Experience with the Microsoft Office Suite (Excel, Word, Outlook)
- Must have a valid driver's license
- Ability to clearly convey concepts, assumptions, and thought patterns used to develop servce documents
- Must be able to pass a pre-employment Background Check, Drug Test and be E-Verified
Desired Qualifications
- college degree a plus
- Prior commercial roofing experience
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