Service Coordinator
On-siteLa Vergne, Tennessee, United States
Job Summary
Coordinate service work by identifying maintenance needs, estimating repair costs, and processing sales orders for parts and labor. Advise customers on suggested services, manage warranty claims, and maintain accurate databases for service personnel, vehicles, and employee records. Handle telephone inquiries, prepare quotes, and audit expenses while scheduling leaves and verifying timecards. Prioritize tasks under pressure, multi-task between customer interactions and administrative duties, and ensure all paperwork remains current. Maintain files for the Service Center Manager and assist in building the department's file system.
Required Qualifications
- Must possess ability to determine how to prioritize service work
- Strong record of positive Customer Satisfaction results
- Professional demeanor and self confidence in dealing with customers and outside contacts
- Must have valid driver's license and good driving records to be insurable by corporate insurance carrier
- Basic computer skills required
- Organization skills
- Must have the ability to multi-task
- Work well under pressure
- Team-oriented
- High School Graduate or GED equivalent
- Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel
- Must have mechanical aptitude or experience in the forklift or other related fields
Desired Qualifications
- Previous experience in a customer service-oriented role preferred
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