Service Coordinator

Answer incoming calls, create work orders, and follow up with customers to ensure satisfaction. Review and track all work orders until completion, then create RTVs for vendor returns and resolve invoice discrepancies with Accounting. Handle general clerical tasks including fax distribution, document scanning, and maintaining vehicle and personnel files. Coordinate travel for service teams, manage equipment rentals, and assist with ADP software coding and timesheets. Develop SOPs, document workflows, and train new service employees. Create weekly service matrix reports and assist with special projects as assigned.