Service Coordinator
$50,000–$50,000 year
RemoteUnited States
Job Summary
Manage a caseload of veterans and families engaged in Rapid Rehousing or Homelessness Prevention by conducting assessments, developing Housing Stability Plans, and coordinating services across the S:US team. Provide resources, referral assistance, and case management to support access to safe, affordable permanent housing while navigating complex human services systems including VA entitlements and public benefits. Conduct fieldwork up to 40% of the workweek at VA sites, shelters, and residences to monitor progress and respond to participant needs. Complete necessary documentation for compliance, initiate case closures, and participate in agency meetings. Be available for occasional after-hours crisis response and attend community collaborations.
Required Qualifications
- Minimum of 3 years of case management experience or a combination of lived experience and professional work in this field
- Must have an ability to travel via public transit to engage veterans across the S:US service area/in the field (up to 40% of the work week)
- Ability to communicate effectively with people served, S:US team members and other stakeholders
- Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required
- Solid organizational skills/strong communication and writing skills required
- Proper phone and email etiquette a must
- High energy level to complete assigned work and meet deadlines
- Willingness to attend occasional events outside of normal business hours
Desired Qualifications
- Experience with electronic database systems (such as the AWARDS system) is preferred
- Experience with homeless families and/or veteran services highly desirable
- Veteran of the U.S. Armed Forces a plus
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