Service Coördinator
HybridWilrijk, Flanders, Belgium
Job Summary
Set up maintenance plans, UC's/OLA's, and the financial framework of contracts. Coordinate handovers with Sales and Project Management for smooth client transitions and implement contracts within CSM and ERP tools. Actively participate in daily operations including incident management, escalation management, and change control while handling client onboarding and lead kick-off meetings. Monitor and evaluate service levels monthly, identify improvement opportunities, and maintain regular contact with client relationship managers to align with the SMO Manager. Requires bilingual proficiency (NL/FR or FR/NL) and at least one year of experience in project or contract management.
Required Qualifications
- A diplomatic approach
- A strong customer-oriented mindset
- Excellent communication skills across different levels
- Ability to lead without formal authority
- Ability to negotiate
- Ability to solve problems
- Ability to remain resilient under stress
- At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG
- Minimum 1 year of experience in Project Management
- Minimum 1 year of experience in Service Management
- Minimum 1 year of experience in Contract Management
- Minimum 1 year of experience in Account Management
- ITIL Foundation certification
- Willingness to obtain ITIL Foundation certification
Desired Qualifications
- A Master's degree in a technical field
- Equivalent experience to a Master's degree in a technical field
- Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT)
- Affinity or experience in ICT
- Technical knowledge of telecommunications (wireless, wired, etc.)
- Knowledge of legislation related to private and specialized security
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