Service Coordinator - Scheduling and Dispatch
$58,000–$65,000 year
On-siteEdmonton, Alberta, Canada or Fort McMurray, Alberta, Canada
Job Summary
Coordinate field service activities by scheduling and dispatching technicians, managing service appointments, and ensuring efficient coordination of work orders from request to completion. Provide exceptional customer service to clients and technicians regarding products and service requests while maintaining accurate data entry across work orders, customer records, and internal systems. Process billing and invoicing based on completed work, prepare quotes, and manage purchase orders and parts ordering to support warehouse transfers. Maintain organized records including inventory documentation and assist with software implementation and training. This role supports operations across Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions in Fort McMurray or Edmonton.
Required Qualifications
- Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
- Strong data entry and administrative coordination experience
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Comfortable working with multiple systems and technology platforms
- Excellent communication skills and professional telephone manner
- Ability to work in a fast-paced environment and manage urgent service requests
- Positive attitude, strong teamwork skills, and willingness to learn
- This role can be based in either our Edmonton or Fort McMurray branch, Mon-Fri schedule
Desired Qualifications
- Experience scheduling technicians or coordinating service work is an asset
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.