Service Coordinator Order Experience I
On-siteKimberly, Wisconsin, United States
Job Summary
Coordinate service and repair requests by assisting customers, entering accurate data into the order processing system, and releasing purchase orders for replacement parts. Resolve customer inquiries and complaints while communicating financial responsibility, working to de-escalate issues and increase satisfaction without additional transfers. Coordinate scheduling and routing of service technicians, reconciling routes and daily schedules to ensure proper allocation and reporting discrepancies to management. Meet productivity standards and participate in initiatives to improve department results. Requires one year of customer service experience and working knowledge of service order processing.
Required Qualifications
- High school diploma or general education degree (GED) or equivalent combination of experience and education.
- Minimum one year of customer service experience.
- Ability to work overtime as needed.
Desired Qualifications
- Strong communication skills, both written and verbal
- Strong listening, organization and priority setting skills.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Ability to think quickly, assess a situation and make a sound decision.
- Ability to provide best-in-class customer service
- Working knowledge of service order processing experience.
- Knowledge of complex rehab equipment and products.
- Prior experience working in durable medical equipment industry.
- Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
- Knowledge of MS Word, Excel, PowerPoint, and Outlook.
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