Service Coordinator Order Experience CRT/DME Repair
On-siteApex, North Carolina, United States
Job Summary
Manage service and repair requests by assisting customers, entering accurate data into the order processing system, and coordinating the timely provision of CRT/DME services. Release purchase orders for replacement parts, facilitate warranty and RA documentation, and respond to customer inquiries and complaints while communicating financial responsibilities. Resolve issues without additional transfers, coordinate scheduling and routing of service technicians, and reconcile routes to ensure proper allocation of time. Meet productivity standards and participate in service initiatives to improve department results. Work in a fast-paced environment, utilizing strong communication skills and organization to prioritize tasks.
Required Qualifications
- High school diploma or general education degree (GED) or equivalent combination of experience and education.
- Minimum one year of customer service experience
- Ability to work overtime as needed
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Strong communication skills, both written and verbal
- Strong listening, organization and priority setting skills
- Ability to work in a fast-paced environment and juggle multiple priorities
- Ability to think quickly, assess a situation and make a sound decision
- Ability to provide best-in-class customer service
- Working knowledge of service order processing experience
- Knowledge of complex rehab equipment and products
- Prior experience working in durable medical equipment industry
- Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
- Knowledge of MS Word, Excel, PowerPoint, and Outlook
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