Service Coordinator

Manage incoming service orders by assessing scope, pricing, materials, personnel, and scheduling needs while coordinating equipment, municipal permits, and field crews. Maintain communication with clients to provide updates, confirmations, and address changes, supporting technicians with real-time troubleshooting and on-site troubleshooting. Generate detailed post-service reports with photos and technician data, identify upsell opportunities, and organize project files for client reference. Update project status in SquareCoil, assist with invoicing prep, and ensure complete documentation for project close-out. Attend weekly meetings to align on processes and resource planning, maintaining accurate records for management review.