Service Coordinator - Office based
$26,000–$28,000 year
On-siteHavant, England, United Kingdom
Job Summary
Manage a portfolio of clients as their dedicated Service Coordinator, handling high volumes of calls, emails, and scheduling requests with professionalism. Forecast engineer requirements and manage service contracts with precision while spotting sales opportunities from renewals to remedial works. Produce accurate reports, keep the CRM up to date, and support the wider service team with documentation, parts ordering, and admin tasks. Ensure engineers have everything they need, from job details to access instructions. This role requires strong time management, proactive communication, and comfort using CRM systems within a fast-paced environment.
Required Qualifications
- Experienced in administration and account management in a fast-paced, customer-facing environment
- Confident communicating with engineers, clients, and internal teams, both verbally and in writing
- Exceptionally organised, with strong time management and prioritisation skills
- Proactive, adaptable, and not afraid to ask questions or challenge inefficiencies
- Comfortable using CRM systems and juggling multiple tasks at once
- A proactive, can-do attitude and a willingness to learn
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