Service Coordinator- North Charleston, SC
$33,400–$61,180 year
HybridNorth Charleston, South Carolina, United States
Job Summary
Coordinate service resources and dispatch team members to HVAC projects, scheduling personnel, materials, and subcontractors based on availability and skill sets. Communicate daily with Project Managers and Field Technicians to assign jobs, manage technician controls, and route customer concerns to appropriate staff while maintaining satisfaction. Generate work orders, review project paperwork, forward documents to administrators, and produce various reports. Procure labor and materials within financial standards to ensure work completion. Requires strong customer service skills, multitasking ability, and familiarity with HVAC systems and Energy Management Systems. Monday through Thursday onsite work with flexible Friday options.
Required Qualifications
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone
- Must be organized with the ability to multi-task and prioritize daily interruptions
- Strong attention to detail and enjoy working in fast paced environment
- Knowledge of Word, Excel, Outlook, and Windows
- Flexibility to work overtime/weekends, as required
- Must pass additional drug screening
Desired Qualifications
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
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