Service Coordinator
Remote · Philippines
Job Summary
Coordinate service delivery across regions by scheduling field technicians, reviewing tickets and work orders, assigning staff based on location/skill/urgency, preparing scopes of work and site requirements, monitoring check-ins/check-outs, acting as the first escalation point for delays, maintaining documentation, tracking KPI and SLA performance, and generating operational reports; collaborate with facilities teams, subcontractors, and vendors to ensure timely material procurement and delivery while ensuring compliance with access control and video surveillance requirements; work in a remote setup with regular CST office hours.
Required Qualifications
- Tertiary qualification in a relevant field
- 1–2 years of experience in service coordination or project delivery
- Experience supporting business-to-business (B2B) clients
- Foundational knowledge of IT and network infrastructure
- Experience with access control and/or video surveillance systems
- Familiarity with facilities management and contractor coordination
- Proven ability to manage service coordination or project delivery in fast-paced environments
- Strong multitasking, communication, and problem-solving skills
- Detail-oriented with urgency and accuracy
- Confident in coordinating vendors, subcontractors, and internal teams
- Comfortable working with technical systems, portals, and operational tools
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