Service Coordinator
On-siteParadise, Newfoundland and Labrador, Canada
Job Summary
Place customer orders via telephone, fax, email, or walk-in counter sales. Collect data from Service Technicians to generate quotes and negotiate sale and purchase prices within parameters to influence gross profit. Adjust non-contract pricing based on competition while maximizing profit. Build customer relationships to drive repeat business and expedites backorders by pulling inventory and preparing shipments. Source products from branch, distribution center, or supplier inventory and schedule Service Technician time. Determine cost-effective shipping methods and handle customer returns and inquiries regarding products. Track and schedule service orders while providing quotes and handling order entry.
Required Qualifications
- High school diploma or GED
- Three (3) to five (5) years of related experience or an equivalent combination
- Excellent communication skills including written, verbal, and listening
- Ability to multi-task and time management skills
- Strong computer skills
- Strong negotiation skills
- Basic product knowledge
- Reliability, organization, and attention to detail
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