Service Coordinator - Maintenance
$62,400–$66,560 year
On-siteBaltimore, Maryland, United States
Job Summary
Coordinate maintenance service requests from internal departments, prioritizing and scheduling appointments based on operational urgency. Liaise with maintenance technicians and external service providers to manage preventive and corrective tasks, ensuring efficient resource allocation. Maintain comprehensive records of work orders, completion reports, and billing documentation while generating performance metrics. Monitor service quality through follow-up inspections and implement improvements to meet established standards. Act as the primary point of contact for customer inquiries and feedback regarding maintenance services.
Required Qualifications
- High school diploma or equivalent
- Proven experience in coordinating maintenance services or a related field
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Basic knowledge of maintenance processes and terminology
- Proficient using the computer and MS Office (Word, Excel, Outlook)
- Effective communication and organizational skills
- Ability to build and maintain relationships
- Customer service oriented
- Ability to prioritize and multitask in a fast-paced environment
- Problem-solving skills and the ability to make quick decisions
- Familiarity with safety regulations and protocols
Desired Qualifications
- additional education/certification in a relevant field
- Familiarity with maintenance scheduling software or tools
- Experience using TMT (Transportation software)
- Truck/Trailer maintenance knowledge
- Proficiency in using relevant software, such as Computerized Maintenance Management Systems (CMMS)
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