Service Coordinator
$150,000–$200,000 year
On-siteEdmonton, Alberta, Canada or Fort McMurray, Alberta, Canada
Job Summary
Coordinate service activities, schedule and dispatch technicians for service calls, and manage documentation and data entry across work orders and internal systems. Provide exceptional customer service to clients and technicians regarding products, services, and service requests while processing billing, invoicing, and purchase orders. Maintain organized records including customer accounts, inventory documentation, and purchase orders, and prepare quotes to communicate service order details with warehouse teams. Support implementation of new service software and assist with internal projects that enhance branch operations. This role supports Levitt-Safety's Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.
Required Qualifications
- Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
- Strong data entry and administrative coordination experience
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Comfortable working with multiple systems and technology platforms
- Excellent communication skills and professional telephone manner
- Ability to work in a fast-paced environment and manage urgent service requests
- Positive attitude, strong teamwork skills, and willingness to learn
- This role can be based in either Edmonton or Fort McMurray - in branch, Mon-Fri schedule
Desired Qualifications
- Experience scheduling technicians or coordinating service work is an asset
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