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Stevens Equipment SupplyPosted 2 weeks ago

Service Coordinator - Level 2

$46,550–$58,178 year

On-siteSpokane, Washington, United States

Full TimeHigh School Or EquivalentSmall

Job Summary

Dispatch a team of Field Service Technicians by prioritizing service calls according to urgency and importance while maintaining consistent communication with technicians, customers, vendors, and office staff. Coordinate schedules, including emergency requests, and manage the shared dispatch email inbox and phone calls. Distribute collected information to technicians, ensure accurate documentation and tracking in the dispatch system and cloud storage, and assist with generating scopes of work. Maintain expenses within approved budgetary constraints using the internal purchase order system. Perform general office work, manage the shared dispatch email inbox, and coordinate schedules with other Coordinators and Customers. This full-time role is based in the Bellevue, WA Air Reps office, offering a comprehensive benefits package including healthcare, dental, 401K, and paid time off.

Required Qualifications

  • Minimum high school diploma or equivalent
  • Flexible schedule required

Desired Qualifications

  • Previous Dispatching experience preferred
  • Construction industry experience preferred
  • HVAC knowledge preferred, but not required
  • Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
  • Demonstrated proficiency in multi-tasking and problem solving
  • Ability to prioritize tasks in order of urgency
  • Detail-Oriented
  • Excellent communication and interpersonal skills
  • Self-starter and time management skills
  • Professionalism
  • Ability to drive tasks to a conclusion
  • Willingness to learn and ask questions

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