Service Coordinator
On-siteMilwaukee, Wisconsin, United States
Job Summary
Support the Operations Manager and field teams by scheduling technicians, dispatching service calls, and managing weekly and monthly trending reports. Forecast labor needs, maintain maintenance contracts, and handle incoming service calls including invoicing, billing inquiries, and purchase orders. Provide exceptional customer service to both internal and external clients while coordinating field labor throughout the week. This role requires strong organizational and communication skills to manage multiple tasks independently. Based in Milwaukee, WI, the position offers a hybrid schedule with comprehensive benefits including a 401(k) match and profit-sharing.
Required Qualifications
- strong attention
- exceptional customer service
- self-starter
- excellent decision-making
- organizational skills
- critical thinking
- communication skills
- ability to handle multiple tasks
- ability to work well independently
- ability to work well with the team
- Three to five years of prior experience in a customer service-related industry
- Prior experience working with Microsoft Office
Desired Qualifications
- An Associate's degree in an applicable program
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