Service Coordinator
On-siteWaltham, Massachusetts, United States
Job Summary
Evaluate incoming service requests, determine urgency, and prioritize emergency and scheduled work for HVAC, Plumbing, Controls, and Fire Protection technicians. Dispatch field personnel based on customer needs, availability, location, and skill set while coordinating schedules to maximize productivity. Communicate with customers to gather service information, establish time-and-material calls, and provide updates throughout the process. Maintain accurate service records, work orders, and dispatch information within company systems, and coordinate procurement of materials and services. Respond calmly to changing priorities while building relationships with technicians, customers, vendors, and internal departments. Manage multiple priorities in a fast-paced environment supporting a collaborative team of experienced professionals.
Required Qualifications
- High school diploma or equivalent
- 0–3 years of customer service, dispatch, scheduling, or administrative experience
- Excellent communication and customer service skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- A sense of urgency and the ability to make sound decisions in a fast-paced environment
- Strong attention to detail and time management skills
- Proficiency with Microsoft Office
Desired Qualifications
- experience with ServiceTrade is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.