Service Coordinator II - Energy Systems - Marlborough, MA
$56,160–$78,416 year
On-siteMarlborough, Massachusetts, United States
Marlborough, Massachusetts, United StatesOn-siteFull Time$56,160–$78,416 yearHigh School Or EquivalentEnergy TechnologyLarge
Full TimeHigh School Or EquivalentLargeEnergy Technology
Job Summary
Create jobs, answer incoming service calls, and assist with technician scheduling. Track open work orders through customer portals to ensure completion, then invoice finished jobs and process new contract renewals in the electronic management system. Manage the overall administrative workflow for the Service Department, including preventative maintenance and repair scheduling. Support other personnel as needed and rotate on an emergency call team every four to five weeks. This role reports to a service operations manager within Energy Systems, a full-service Generac Industrial Distributor.
Required Qualifications
- High School Diploma or G.E.D.
- Two to four years of administrative experience in a service-related business
- Two to four years of scheduling field technicians and/or customer service
- Computer literacy
- Working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
- General knowledge of service parts and the service industry
- Basic mechanical and technical aptitude
- Time management skills
- Proven interpersonal skills with both internal and external customers
- Ability to be a team player
- Ability to handle high-pressure situations
- Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders
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