Service Coordinator I
$41,642–$58,345 year
HybridLouisville, Kentucky, United States
Job Summary
Coordinate service resources by dispatching team members, scheduling personnel and equipment based on project needs, and assigning technicians to jobs. Manage operational activities including procuring labor and materials within financial standards, generating work orders, and reviewing project paperwork. Communicate daily with field technicians, project managers, and the parts department to control operations, route customer concerns, and coordinate job priorities with service managers. Maintain customer satisfaction by investigating requests and responding to special needs while generating various reports. Requires strong phone skills, multitasking ability, and familiarity with HVAC systems. Monday to Thursday onsite work with flexible Friday scheduling.
Required Qualifications
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone
- Must be organized with the ability to multi-task and prioritize daily interruptions
- Strong attention to detail and enjoy working in fast paced environment
- Knowledge of Word, Excel, Outlook, and Windows
- Flexibility to work overtime/weekends, as required
- Monday to Thursday, work onsite with your colleagues
- Fridays, choose your work location, balancing what your work requires
Desired Qualifications
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
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