Service Coordinator - Housing Focused (Bilingual)
$50,898–$54,662 year
On-siteSan Francisco, California, United States
Job Summary
Conduct one-on-one housing navigation for clients experiencing or at risk of homelessness, developing individualized housing plans and coordinating with providers to facilitate placements. Assist clients in completing applications and gathering documentation for eligibility while maintaining accurate, confidential records in the HSH ONE System. Provide trauma-informed, culturally responsive services in English and Spanish, including advocacy, referrals, and education on community resources. Participate in outreach, case conferencing, and multidisciplinary team meetings as assigned. This role reports to the Program Manager and requires proficiency in electronic case management systems.
Required Qualifications
- Bilingual in English and Spanish
- High school diploma or equivalent
- Two years of experience providing case management, housing navigation, intake and assessment, service planning, documentation, referrals, or other direct services to individuals experiencing homelessness or housing instability
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
- Ability to quickly learn electronic case management systems, including ONE System, Epic, or similar databases
- Documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years
- MMR immunization
Desired Qualifications
- Associate degree in Human Services, Social Work, Psychology, Behavioral Health, or a related field
- Completion of a Case Management Certificate or other relevant workforce training program
- Experience using electronic databases such as ONE System, Epic, or similar case management systems
- Knowledge of San Francisco's homelessness response system, Adult Coordinated Entry, and housing resources
- Experience working in homeless services settings such as shelters, navigation centers, resource centers, HSH-funded programs, permanent supportive housing, rapid rehousing, behavioral health programs, or community-based organizations
- Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, or other vulnerable populations
- Lived experience welcomed and valued
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