Service Coordinator
On-siteButler, Wisconsin, United States
Job Summary
Coordinate daily schedules for service technicians and communicate updates to customers. Input and organize service tickets to ensure accuracy, while serving as the primary contact for scheduling and billing inquiries. Order parts, PVC, and hardware for service jobs and support warehouse organization to keep tools and equipment ready. Manage winter cover logistics and repairs, working closely with service and renovation teams to maintain project timelines. Handle ad-hoc tasks as needed, including lifting up to 25 lbs and organizing materials in the warehouse. Requires 2+ years of customer service experience in plumbing, HVAC, or repair, strong organizational skills, and proficiency with Microsoft Office. Full-time role with competitive pay based on experience.
Required Qualifications
- 2+ years of customer service experience in a hands-on industry like plumbing, HVAC, repair, or pools/spas
- Strong organizational and time-management skills
- Solid computer skills (especially Microsoft Office)
- Excellent communication and customer service abilities
- A proactive attitude and the ability to juggle multiple priorities with ease
- High school diploma or equivalent
- Able to lift and move up to 25 lbs as needed
- Comfortable with bending, reaching, and organizing materials in the warehouse
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