Service Coordinator
On-siteMankato, Minnesota, United States
Job Summary
Provide knowledgeable answers to customers regarding assessments, service, and repair needs for medical equipment like wheelchairs and hospital beds. Advise clients, troubleshoot service issues over the phone, and schedule appropriate service appointments. Ensure proper verbal and written authorization and documentation for medical treatment from appropriate sources. Communicate with referral sources, customers, vendors, and the team regarding repairs and deliveries. Maintain a commitment to success while delivering outstanding customer experiences. This role supports Handi Medical Supply's mission to enrich lives through integrity and compassion, with the company recognized as a Top Workplace for 11 years.
Required Qualifications
- Education or experience equivalent to a high school diploma
- Two years related experience including customer service experience
- Strong communication skills including all communication types-email, text, phone, face-to-face
- General computer knowledge and ability to type 35 wpm
- Unrelenting commitment to success
Desired Qualifications
- Durable medical equipment and/or healthcare experience is a plus
- Bi-lingual a plus
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