Service Coordinator
On-siteGurugram, Haryana, India
Job Summary
Address and resolve customer inquiries and concerns promptly via email and telephone while managing accounts to build strong relationships and ensure retention. Monitor feedback metrics to identify recurring issues and support business decisions. Coordinate with Service Engineers to schedule workloads, process parts requests, and handle staff vetting documentation. Prepare invoices, follow up on payments, and administer financial details. Identify and capitalize on upselling and cross-selling opportunities by explaining additional product benefits and supporting contract renewals to drive revenue. Meet individual and team qualitative and quantitative targets while maintaining high standards of service and operational efficiency.
Required Qualifications
- Previous experience in a customer-facing role within a fast-paced environment
- Prior experience working with key accounts
- Proven experience within sales
- A growth mindset with a solutions-oriented approach
- Excellent listening, communication, relationship management, and interpersonal skills
- Ability to build rapport quickly
- A team-oriented approach
- Excellent multitasking and attention to detail
- Ability to remain calm under pressure
- Strong problem-solving skills
- Excellent Microsoft Office skills
- Experience working with ERP systems
- An interest in security and technology
- A proven track record of exceeding targets
- A proven track record of delivering exceptional customer service
- Flexibility to adapt to changing priorities and business requirements
- A strong focus on excellence in execution
- A commitment to delivering high-quality results
Desired Qualifications
- Hospitality experience
- Retail experience
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