Service Coordinator

Service Coordinator/Dispatcher acts as the initial customer contact and coordinates with field personnel to troubleshoot, schedule service work, and document results. Responsibilities include providing technical support when possible, distributing work orders, developing schedules with management considering priorities and resources, assisting field personnel, interfacing with customers and other departments to ensure service success, mentoring other call center agents, handling customer service requests with strong interpersonal skills, collecting timecards and work order notes, expediting customer escalations, refining scheduling/dispatch processes for customer satisfaction, and assisting in preparing service quotes with vendors for parts or repairs. The role emphasizes a high-performance, customer-focused interface, adherence to company policies and safety/quality procedures, and backup support for administrative/inside sales duties. Qualifications highlight HVAC/mechanical/plumbing dispatch experience, MS Office proficiency, and excellent communication and multitasking abilities. Salary range is $55,000–$70,000 and benefits include health/dental coverage, RSP matching, and opportunities for growth; remote work is not indicated, with on-site/hybrid options noted in company materials.