Service Coordinator
On-siteCalgary, Alberta, Canada
Calgary, Alberta, CanadaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Answer incoming service calls, troubleshoot customer concerns, and provide technical support where possible. Prioritize and schedule work orders for field technicians, then coordinate with customers and staff to gather missing information and confirm completion. Log all work performed accurately, review daily records for quality, and process technician payroll. Update customer portals with work order status and continuously improve dispatch processes to enhance service delivery. Follow safety standards and exercise independent judgment under pressure.
Required Qualifications
- Proficiency with MS Office applications
- Excel
- Ability to follow and perform to customer guidelines
- Management of trades and subs to DNE guidelines
- Excellent customer service skills
- Excellent verbal and written communication skills
- Attention to detail and multi -tasking
- Ability to exercise independent judgment and take initiative
- Ability to work effectively under pressure
Desired Qualifications
- 1-2 years of experience as a Dispatcher
- Experience with national accounts
- Data Entry to Customer Web Portals
- Graduate from a career college
- Bilingual
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