Service Coordinator
On-siteRijssen, Overijssel, The Netherlands
Job Summary
Plan service activities end-to-end, from preparation and customer dialogue to execution, in consultation with the Service Sales representative. Own safety planning and follow-up for field service execution while driving cultural change toward stronger safety performance. Receive customer purchase orders and create service cases in the ERP system, then invoice completed cases and follow up on overdue payments. Coordinate subcontractors for booking, scope alignment, and on-site execution, ensuring they meet qualifications and site access requirements. Optimize resource utilization across MS EU and manage customer complaints and warranty handling per SOP. Monitor subcontractor performance, resolve day-to-day issues, and escalate risks as needed.
Required Qualifications
- Experience coordinating field service activities
- Ability to plan and execute service activities end-to-end
- Knowledge of safety planning and safety follow-up
- Experience driving cultural change toward stronger safety performance
- Ability to plan travel required for execution
- Experience ensuring equipment portfolios can be serviced with the right skills and qualifications
- Ability to conduct competency evaluations within relevant service types/tasks and equipment types
- Experience managing customer complaints and communication related to warranty handling
- Knowledge of the new SOP for warranty handling
- Ability to optimize utilization and plan service resources
- Experience driving key KPIs, including utilization and safety incident reporting/registration
- Experience receiving customer purchase orders (POs) and creating service cases in the ERP system (AX 2012)
- Ability to coordinate subcontractors as needed (booking, scope alignment, schedule confirmation, and on-site coordination)
- Experience ensuring subcontractors meet required qualifications, safety/training requirements, and customer site access requirements
- Ability to manage subcontractor purchase orders/approvals and follow up on documentation
- Experience monitoring subcontractor performance and quality delivery
- Ability to resolve day-to-day issues and escalate risks or deviations
- Experience planning and coordinating on-site execution of service at the customer
- Ability to invoice completed service cases
- Experience following up with customers regarding missing or overdue payments for service cases
- Experience developing and maintaining Fieldservice Wire
- Ability to maintain accurate master data in the system
- Experience with Microsoft Dynamics AX 2012
- Experience with Fieldservice Wire
- Experience in MS EU
- Ability to work in close collaboration with Frontmatec service colleagues
- Experience with safety organizations
- Experience with customer safety organizations
- Experience with Service Sales representatives
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.