Service Coordinator
$31,200,000–$41,600,000 year
On-siteOwings Mills, Maryland, United States
Job Summary
Manage the full-service call process from intake and scheduling to auditing and invoicing. Schedule and dispatch technicians for installations, maintenance, and repairs of HVAC control systems while serving as the main contact for customers to provide updates and resolve questions. Coordinate closely with the service team to meet project timelines and prioritize urgent calls, maintaining accurate records of all service requests in the company database. Collaborate with leadership to optimize workflow and ensure compliance with safety procedures and industry standards. Provide administrative support including reporting and tracking key service metrics. This role operates within a fast-paced environment supporting Fidelity's leadership in Building Automation Systems, helping building engineers and owners operate with efficiency across Maryland, Virginia, and Washington, D.C.
Required Qualifications
- High school diploma or equivalent
- Coursework in business administration or a related field
- At least 2 years of experience in customer service, dispatching, or service coordination
- Proficiency with scheduling platforms
- Proficiency with CRM tools
- Proficiency with Microsoft Office Suite
- Strong communication and interpersonal skills
- Highly organized
- Detail-oriented
- Ability to remain calm and focused in a high-pressure, team-driven environment
Desired Qualifications
- Coursework in business administration or a related field
- Experience in the HVAC industry
- Familiarity with HVAC systems
- Familiarity with building automation
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