Service Coordinator
$62,000–$80,000 year
On-siteBohemia, New York, United States
Job Summary
Manage the service schedule for a specific geographic region by coordinating up to 10 technicians and optimizing daily productivity through skills-based routing and route efficiency. Hold technicians accountable for time and attendance policies while applying strong customer service skills to handle client interactions and resolve issues effectively. Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance the customer experience. This role offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales within Encore Fire Protection's east coast operations team.
Required Qualifications
- College degree
- Two or more years of experience in customer service
- Two or more years of experience in project coordination
- Two or more years of experience in facility services
- Willingness and ability to learn new technology
- Strong interpersonal abilities
- Persuasive abilities
- Customer-focused approach
- Professional approach to every interaction
- Talent for staying calm
- Talent for staying organized
- Confidence working with technicians
- Confidence working with customers
- Confidence working with internal teams
- Ability to keep work moving
- Ability to keep expectations clear
Desired Qualifications
- Familiarity with local geography
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.