Service Coordinator/Dispatcher
$45,760–$58,240 year
On-siteMadison, Wisconsin, United States
Job Summary
Answer incoming calls, gather customer information, and ensure prompt, professional service delivery. Schedule preventative maintenance, inspections, follow-up visits, and warranty work while coordinating return visits, parts availability, and project logistics. Dispatch technicians based on customer needs and skillsets, adjusting schedules throughout the day as emergencies arise. Enter work orders, purchase orders, and service requests; assist with billing, collections, and administrative support to maintain accurate service records. Work closely with technicians, project managers, and customers to balance priorities and keep service operations running smoothly in a fast-paced environment.
Required Qualifications
- Customer service experience
- Experience in dispatching, scheduling, service coordination, or administrative support
- Ability to sit at a computer and manage phone-based tasks for extended periods
- Availability to work 100% onsite from 7:00 AM to 4:00 PM Monday through Friday
- Monday through Friday, 7:00 AM to 4:00 PM
- 100% onsite in Madison, WI
Desired Qualifications
- Dispatch and service experience
- Construction, mechanical contracting, manufacturing, transportation, or other fast-paced operational experience
- Strong computer skills
- Enjoy solving problems while maintaining exceptional customer service
- Thrive in a fast-paced environment where no two days are the same
- Notice the small details that keep work from falling through the cracks
- Like learning new systems and taking on additional responsibility over time
- Work well independently but enjoy being part of a team environment
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