Service Coordinator
$68,307,200–$112,486,400 year
On-siteVaughan, Ontario, Canada
Job Summary
Coordinate technician scheduling and dispatch for startups, repairs, warranties, and maintenance while managing customer inquiries and route technical questions. Track technician time and attendance, handle invoicing and billing, and oversee warranty administration, parts orders, and shipment tracking. Assist with local office AP/AR functions, new hire paperwork including I-9 forms, OSHA logs, and prevailing wage rate calculations. Enter all data into the Enterprise Resource System for work orders, customer information, and billing hours. Ensure timely work order close-out, file associated paperwork, and notify the insurance carrier for workers compensation claims.
Required Qualifications
- High School Diploma or GED
- 2-4+ years of related experience in a mechanical, electrical, or plumbing service field
- Bachelor's degree may be considered in lieu of work experience
Desired Qualifications
- Experience working with HVAC Technicians (preferred)
- Experience with Astea and/or any other service tracking software
- Proficient knowledge of Microsoft Office Suite
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