Service Coordination Manager
On-site · Dubuque, Iowa, United States
Job Summary
The Service Coordination Manager builds and fills shift schedules for homecare patients, ensures nurse skills match clinical needs, conducts home visits to assess environments and caregiver fit, screens and interviews field clinicians, supports hiring/onboarding, tracks time and attendance, and processes authorizations with insurance. Drives recruitment, maintains casebooks and scheduling records, coordinates services with patients, families and staff, and ensures compliance with QAPI and regulatory requirements. Interfaces with Payroll, Finance, HR, and leadership; maintains patient confidentiality; utilizes Kantime EMR for authorizations; emphasizes 1:1 patient care, staffing efficiency, and strong communication. Core duties include in-office scheduling, daily roster management, and ongoing client/family communication; a Monday–Friday on-site work expectation with travel as needed. Benefits include health plans, 401(k), PTO, EAP, weekly pay, and opportunities for professional development and advancement.
Required Qualifications
- High School Diploma or equivalent
- 6 months or more of customer service experience
- Cleared background screening
- Valid Driver’s License with Proof of Insurance
- Knowledge of Microsoft Office products
- Ability to read and communicate effectively in English (written and verbal)
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