Service Coord Tier 2
$52,380–$55,620 year
On-siteMankato, Minnesota, United States
Job Summary
Conduct thorough strengths-based assessments and develop resident-centered service plans using motivational interviewing. Respond to resident crises independently, coordinate warm handoffs to clinical services, and manage a defined caseload of permanent supportive housing households with proactive outreach. Collaborate with third-party property management to address lease violations and coordinate multi-party case conferences for complex tenancy issues. Inform residents of community programming, listen intentionally to gather ideas for services, and involve residents in designing activities within their housing community. Maintain timely, accurate records in ETO, adhere to program compliance, and track site-level budgets. Operate with moderate autonomy, escalate risks appropriately, and serve as a resource to peers on community partner navigation strategies.
Required Qualifications
- Minimum 2 years demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
- Knowledge of community resources and service networks.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to work well in a collaborative team environment with both internal and external partners.
- Ability to network and develop community partnerships
- Experience using MS Office 365 and other software programs.
- Be certified in CPR and First Aid or can become certified within six months of starting position.
- Must be willing and able to travel between sites.
Desired Qualifications
- Bachelor's degree in social work or related field OR at 2 - 4 years of work experience in a related field.
- Licensed mental health professional or social worker.
- Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.
- Knowledge of affordable housing programs.
- Multilingual.
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