Service Contract Administrator
HybridGrand Rapids, Michigan, United States
Job Summary
Oversee the service contract portfolio by creating, maintaining, renewing, amending, and auditing agreements to ensure accurate coverage, billing, and compliance. Partner with Finance, Sales, and Service teams to manage contract billing, invoicing, warranty validation, and revenue recognition activities. Serve as the primary point of contact for contract-related matters across departments to resolve issues and maintain integrity. Maintain dashboards and KPIs to monitor renewals, utilization, profitability, and operational performance while identifying workflow improvements. Requires 3–5 years of service contract administration experience, proficiency with ERP systems, and advanced Excel skills. Hybrid work arrangement available.
Required Qualifications
- Associate's or Bachelor's degree in Business, Operations, Finance, or a related field
- 3–5 years of experience in service administration, contract administration, operations, or business process analysis
- Experience with ERP systems
- Ability to understand technical details and interpret them as necessary to coordinate and communicate with internal and external stakeholders
- Strong analytical, organizational, and problem-solving skills
- Advanced Microsoft Excel skills
- Excellent communication and cross-functional collaboration abilities
- Ability to manage multiple priorities in a fast-paced environment
Desired Qualifications
- Associate's or Bachelor's degree in Business, Operations, Finance, or a related field preferred
- IFS
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.