Service Consultant
On-site · Margate, Florida, United States
Job Summary
Service Consultant at JM Lexus role in Florida will greet guests, write service orders, describe symptoms and prescribed repairs for RO creation, maintain warranty handling, monitor repair progress, communicate updates to customers, present additional services, and uphold core values while collaborating with teammates. Requires a high school diploma and 3+ years as a Service Writer in a dealership, strong communication, proficiency with MS Office, ability to multitask in a fast-paced environment, flexibility to work nights/weekends, and a professional appearance. The role emphasizes delivering an outstanding Lexus guest experience and driving service-drive productivity.
Required Qualifications
- High school diploma required
- Minimum three years’ experience as a Service Writer in a dealership setting, required
- Hi-Line experience preferred
- Must have good communication skills (verbal and written)
- Ability to show Innovation via observation and creation/suggestions for process improvements
- Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel
- Ability to multitask and delegate work production in a fast-paced environment
- Must embody strong social skills and be able to work in a team environment
- Ability to maintain a professional appearance
- Ability to work a flexible schedule to include nights and some weekends
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