Service Consultant - Jaguar Land Rover West Broward
On-siteDavie, Florida, United States
Job Summary
Greet arriving customers at the service drive, verify vehicle data and service history, and determine specific service needs. Plan and coordinate next-day appointments using the Xtime center, then provide accurate estimates and completion times while promoting labor, parts, and accessories. Prepare pickup and delivery clients for drivers, obtain signatures on repair orders and payment slips, and ensure vehicles are washed before delivery. Resolve customer concerns, follow up on aging repair orders, and maintain department files and CSI email capture rates above national standards. Maintain all applicable certifications and continuing education to meet TOE and dealer standards.
Required Qualifications
- High school diploma or general education degree (GED)
- Three years' experience writing service with a highline dealership
- Valid Driver's License
- Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email
- Ability to effectively present information and respond to questions from management, employees and customers
- Ability to calculate figures and amounts such as discounts, taxes, and percentages
- Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation
- Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.