Service Consultant
$36,421–$39,354 year
On-site · Laurel, Maryland, United States
Job Summary
Service Consultant at CarMax serving as the trusted link between customers and technicians. Guide customers through the service and repair process before, during, and after service; document customer concerns and create detailed repair orders for technicians; provide timely updates on vehicle status; consult on recommended repairs and clearly explain service details; review completed work for accuracy and prepare invoices; process service payments and manage cash transactions; coordinate workflow to maintain productivity in a fast-paced environment; adhere to CarMax EH&S requirements and maintain a clean work area; deliver a customer-first experience with professional communication and teamwork across departments.
Required Qualifications
- Strong interpersonal and communication skills
- Proficiency in telephone etiquette and active listening
- Ability to interpret and record data accurately while using intermediate computer skills
- Ability to collaborate across departments in a fast-paced environment
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Ability to stand or walk for extended periods and work in both indoor and outdoor conditions
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