Service Client Relationship AM

Job Summary

Required Qualifications

• •Possess an in-depth working knowledge of the customer's business
• •understand the competition environment
• •Responsible for managing the TNS service costs for own managed contracts, which have dedicated resources
• •Creates and drives change within the business via service improvement and cost reduction plans
• •Provides stakeholder management within TNS, customer and/or third party supplier's organisations
• •Creates value, acts as a trusted advisor, manages expectations and can negotiate mutually beneficial outcomes and resolve conflict
• •Owns and resolves escalations within TNS, customer and/or third party
• •Influences business decisions and outcomes at peer to senior management level
• •Drive virtual teams of experts/specialists
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle
• •Manage client escalated issues and track them to resolution on their behalf
• •providing frequent and clear communication throughout
• •assisting in setting SLA's for new contracts
• •providing service expertise during sales engagements
• •Develops, maintains and improves the customer relationship for one or a small number of strategically important customers
• •Delivers contractual SLA performance
• •resolves customer contractual issues
• •continually improves customer satisfaction
• •Capitalises on all opportunities to improve the overall customer experience
• •own the overall service relationship on behalf of TNS at mid to senior level within the customer business base
• •Work with project teams and stakeholders to plan, execute, monitor, and control the project
• •Manage resources, budget, cost, time, quality, risks and other constraints
• •leading a team, typically cross-functional teams
• •Manage the team's quarterly review cycle
• •Manage the team's quarterly review cycle