Service Clerk
On-siteTwin Falls, Idaho, United States
Job Summary
Greet, welcome, and assist customers, visitors, and vendors in person and over the phone. Answer, screen, and direct incoming calls while providing information and support as needed. Serve as a liaison between customers, technicians, and service personnel to ensure clear communication and accurate expectations. Assist customers with service inquiries, appointments, repair updates, and service documentation. Support service department operations by creating, updating, and maintaining work orders and service records. Coordinate scheduling for service appointments and administrative activities. Perform general clerical and administrative duties including filing, data entry, document preparation, scanning, and record management. Assist with invoicing, accounts receivable, accounts payable, and other accounting-related tasks as assigned. Maintain customer and company records in service management and business systems. Utilize computer software and office technology efficiently to support daily operations. Maintain a professional, organized, and welcoming environment for customers and employees.
Required Qualifications
- Strong customer service orientation
- Excellent verbal and written communication skills
- Highly organized
- Detail-oriented
- Ability to prioritize effectively in a fast-paced environment
- Ability to manage multiple tasks while maintaining professionalism and accuracy
- Basic mechanical aptitude or ability to learn and communicate service and repair information effectively
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and business management software
- Demonstrated ability to remain calm and focused under pressure
- High level of integrity, reliability, and professionalism
- Strong interpersonal skills
- Ability to work effectively with customers, technicians, vendors, and coworkers
- Flexible and adaptable to changing priorities and business needs
- High School Diploma or Equivalent
- Ability to stand
- Ability to sit
- Ability to talk
- Ability to hear
- Ability to use hands and fingers to operate a computer keyboard and a telephone
- Close vision requirements (visual acuity to read words and numbers on the computer screen and on paper)
- Hearing ability sufficient to communicate with others in person or over the phone
- Ability to reach
- Ability to stoop
- Ability to kneel
- Ability to bend
- Light to moderate lifting (up to 25 pounds)
- Background check (criminal history and drug screening)
- Valid driver's license
- Clean driving record
Desired Qualifications
- Previous receptionist experience
- Previous administrative assistant experience
- Previous customer service experience
- Previous service advisor experience
- Previous service department experience
- Experience supporting accounts receivable
- Experience supporting accounts payable
- Experience supporting other accounting functions
- Experience coordinating customer communications
- Experience coordinating scheduling activities
- Experience working in agricultural industries
- Experience working in diesel industries
- Experience working in automotive industries
- Experience working in heavy equipment industries
- Experience working in service-related industries
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