Service Clerk
On-siteLouisville, Kentucky, United States
Job Summary
Bill and inventory oil and diesel fuel usage, assist in opening and closing customer work orders, and open factory campaigns to order parts. File warranty claims directly with vendors, process credits, and update MSDS sheets. Assist technicians with service reports, balance Paycom time records, and answer branch calls during high volume. Open work orders for Care/lube services, perform monthly mileage reports, and assist in scheduling technicians. Maintain excellent customer service while meeting physical requirements to lift up to 40lbs. Requires a high school diploma, two years of billing and warranty experience, and proficiency with Microsoft programs.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 2 years experience in billing, inventory and warranty claims
- Excellent written and oral communication and basic mathematical skills
- Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and good knowledge of office equipment
- Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs
- Must be able to pass a background, physical, and drug screen
Desired Qualifications
- Knowledge of heavy equipment operations and mechanical functions
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