Service Charge Analyst
$35,685–$35,685 year
HybridBurnley, England, United Kingdom
Job Summary
Review and validate service charge schedules against tenancy agreements, leases, and occupancy records. Investigate discrepancies to identify genuine errors and resolve over or undercharging. Visit housing schemes nationally to verify assets and ensure system data reflects on-site reality. Collaborate with Housing, Finance, Asset Management, and external contractors to maintain accurate billing and improve processes. Produce reports supporting decision-making, transparency, and compliance with leasehold obligations. Requires proven experience in the housing sector, strong knowledge of lease agreements, and a full UK driving licence. Salary £35,000–£36,000; hybrid working with 2 days in Burnley.
Required Qualifications
- Proven experience managing or analysing service charges within the housing sector
- A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them
- Experience working collaboratively across internal teams and external stakeholders
- Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information
- A full UK driving licence
- willingness to travel to carry out site visits
Desired Qualifications
- naturally curious
- enjoys getting out of the office
- analyse complex data
- investigate discrepancies
- visit housing schemes
- tell the story behind the numbers
- improving service charge accuracy
- delivering a fair outcome for customers
- travel to various housing schemes
- verify that the data on your screen matches the reality on the ground
- Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records
- Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately
- Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site
- Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models
- Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations
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