Service Centre Manager
On-siteWolverhampton, England, United Kingdom
Job Summary
Oversee daily operations of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met for water deliveries, installations, services, and repairs. Manage a team including drivers, technicians, and inventory controllers while maintaining vehicle compliance and stock levels. Partner with fleet and training managers to support driver routing and ensure technicians receive appropriate training. Ensure the team utilizes the ERP system correctly and meets objectives in health and safety, productivity, and people development. Support recruitment processes and complete daily reporting. Work Monday to Friday, 40 hours between 7am and 5pm.
Required Qualifications
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self-motivated and flexible
- Proven record of managing a fast-paced Operation
- Full driving licence
- Able to complete daily reporting
Desired Qualifications
- National CPC
- Valid FLT Licence
- Knowledge of using a CRM system
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