Service Center Supervisor
On-siteLee's Summit, Missouri, United States
Job Summary
Coordinate branch and department operations by interviewing, hiring, and training new team members while overseeing daily workflows and referral services. Liaise with patients and referral sources to coordinate care, resolve complaints, and ensure adherence to safety, infection control, and emergency protocols. Manage inventory traceability, warehouse logs, and equipment service compliance while monitoring trends with Sales and Procurement to ensure equipment availability. Enforce company policies, facilitate performance evaluations, and communicate regularly with leadership to improve business practices and customer service delivery.
Required Qualifications
- Excellent verbal and written communication
- Excellent organizational skills and attention to detail
- Strong analytical, problem-solving, and time management skills
- Strong interpersonal and leadership skills
- Ability to function well in a fast-paced, stressful environment
- Ability to prioritize tasks and to delegate them when appropriate
- Proficient with Microsoft Office, including Word, Excel, Teams, and Outlook
- High school diploma or equivalent
- 3+ years related experience in an office environment
- 1+ year related customer service experience
- 1+ year related experience with warehouse management
- Prior Leadership experience with a proven track record
- Must be able to lift up to 40 pounds at times
- Must be clean and neat in personal appearance
Desired Qualifications
- Medicare and third-party reimbursement requirement experience preferred
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