Service Center Representative | Shift Schedule: Monday-Friday 3pm -11pm with rotating Saturdays from 10am-6pm
On-siteCincinnati, Ohio, United States
Job Summary
Provide excellent service to callers regarding claims for multiple lines of business and expedite the claims application process. Document detailed claim notes on all calls, educate claimants on documentation requirements, time frames, and payment information, and enter application data accurately into the claims management system. Assign new claims to appropriate handlers and direct calls to the correct escalation path or specialist as needed. Work Monday through Friday from 3pm to 11pm with rotating Saturdays from 10am to 6pm in an in-office setting in Blue Ash, OH. This role supports Sedgwick's quality program and utilizes advanced AI-enabled technology to navigate the complex risk landscape for clients globally.
Required Qualifications
- High school diploma or GED
- One (1) year customer service experience or equivalent combination of education and experience
- Attendance during scheduled work hours
- Knowledge of medical terminology
- Understanding of claims management
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Clear and conceptual thinking ability
- Excellent judgment and discretion
- Ability to handle work-related stress
- Ability to handle multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
- Travel as required
- Hearing
- Vision
- Talking
- Drug-Free Workplace
Desired Qualifications
- College courses
- Inbound call center experience
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