Service Center Representative
On-siteCedar Rapids, Iowa, United States or Grimes, Iowa, United States
EXPIREDCedar Rapids, Iowa, United States or Grimes, Iowa, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Deliver joyful experiences and build lasting relationships with members by answering questions, resolving sensitive situations, and offering tailored solutions across phone, chat, and Interactive Teller Machine channels. Utilize strong communication and computer skills to navigate multiple programs while collaborating with departments to ensure high-quality care. Maintain a professional image of the credit union by identifying member needs and educating them on products and services. Work Monday through Friday between 8:00 AM and 6:00 PM, with some Saturdays on a rotational schedule.
Required Qualifications
- High school diploma or equivalent (i.e. GED)
- The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule
Desired Qualifications
- Strong customer service experience - previous call center experience is preferred, but not required
- Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
- Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
- Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
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