Service Center Representative - Azalea Orthopedics (2234)
On-siteTyler, Texas, United States
Job Summary
Schedule new patients for appointments accurately in the Azalea Patient Access call center by recording patient information and entering data into the practice management system. Respond to incoming faxed referrals and worker's compensation cases by calling to schedule appointments, obtaining necessary physician approvals and adjuster authorizations, and documenting all required information. Answer a high volume of incoming calls, follow procedures to handle inquiries, and return messages in a timely manner while maintaining patient privacy. Clearly communicate with physicians, PAs, NPs, and clinical staff regarding schedule or record issues. Requires one year of healthcare scheduling experience and excellent telephone and customer service skills.
Required Qualifications
- Above-average attention to details and accuracy when recording patient information
- Electronically record the necessary data needed for entering new patients into the practice management system accurately
- Schedule patients accurately and appropriately on physician's schedule
- Respond to incoming faxed referrals by calling and scheduling patients in the practice management system
- Schedule worker's compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy
- Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals
- Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner
- Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients
- Maintains patient privacy
- Clearly communicates with physicians, PA's, NP's, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients
- Excellent telephone and customer service skills required
- Strong written, oral and interpersonal communication skills required
Desired Qualifications
- 1 year of experience in Healthcare preferred (familiarity with medical terminology)
- 1 year of medical scheduling experience preferred
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