Service Center Manager III
On-siteFlorence, South Carolina, United States
Job Summary
Lead, guide, and direct Service Center employees by setting goals, monitoring performance, providing coaching, and managing hiring, training, and terminations. Enforce compliance with all company policies, safety rules, and government regulations while overseeing an efficient, clean, and safe LTL operation. Develop and implement annual business plans, quarterly reviews, and strategies to meet revenue, service, and profit goals. Manage dock, city operations, and scheduling for timely freight deliveries, directly investigate customer complaints, and act as the Company's representative before government agencies. Maintain strong relationships with customers and cross-functional departments including safety, sales, and fleet services.
Required Qualifications
- High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
- A minimum of five years leadership experience in the LTL industry
- Previous experience managing a LTL Service Center operation
- Must have good computer skills ( AS400 and MS Office a plus)
- Proven leadership, team building and interpersonal relationship skills
- Excellent customer focus
- Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
- Possess excellent verbal, written and listening communication skills
- Excellent planning and organization skills
- Ability to create, implement and monitor training programs
- Some traveling required
- Must be willing to work 50 hours/ week average
- Must be able to work any shift and in all areas relative to the needs of the service center and in any weather condition
- Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
- Regular attendance is required
Desired Qualifications
- Bachelor Degree preferred
- Must have good computer skills ( AS400 and MS Office a plus)
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