Service Center Coordinator
$47,310–$66,465 year
On-siteCharlotte, North Carolina, United States
EXPIREDCharlotte, North Carolina, United StatesOn-siteFull Time$47,310–$66,465 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Coordinate service resources, dispatch team members to projects, and assign technicians to HVAC field work. Manage parts inventory, order materials, and handle shipping and receiving activities while generating work orders and inputting data into warehouse management programs. Investigate customer concerns, route requests to staff, and respond to special requests to maintain satisfaction. Work in the shop as needed to support operations and participate in the on-call rotation for after-hours and weekend loads.
Required Qualifications
- Certificate/degree from college or technical school
- one (1) year related experience and/or training
- three (3) years of related experience and/or training
- HS Diploma/GED
- excellent Customer Service skills
- ability to be extremely comfortable and effective on the phone
- organized
- ability to multi-task
- ability to prioritize daily interruptions
- Strong attention to detail
- enjoy working in fast paced environment
- Knowledge of Word
- Knowledge of Excel
- Knowledge of Outlook
- Knowledge of Windows
- Flexibility to work overtime
- Flexibility to work weekends
- pass additional drug screening
Desired Qualifications
- Familiarity with the operation of Energy Management Systems
- Familiarity with HVAC Systems
- Familiarity with Temperature Controls
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